· Booking and Release officers

· Investigators, Specialized Investigation Unit, Internal Audit

· Jail Administrators

GTL offers on-site and web-based training sessions to assist users in learning how to use the LazerWeb application. GTL incorporates live system demonstrations and hands-on activities to familiarize users with the system. GTL provides a comprehensive User Manual as a reference for system users.

During Part 1, users will learn how to access and exit the LazerWeb system, use the Main Menu to navigate LazerWeb, and download the LazerWeb User Manual.

Topics include:

· How to Access and Exit the System

· Navigating LazerWeb using the Main Menu

· Downloading the LazerWeb User Manual

During Part 2, users will review the call detail report, which is the default report type most frequently used. Within the call detail report, users will learn how to retrieve detailed call information regarding both complete calls with recordings and incomplete call attempts. Additionally, within this report, users will learn how to use filters to locate calls by destination number, date and time of the call, and length of call.

Other report types covered during this session include frequency reports by origination and destination, hot alert lists by destination, call traffic analysis, origination number, and three-way call attempt reports. Users will learn how to generate each of these reports and understand the report data.

Topics include:

· Call Detail Report

· Call Filters

· Audit Log Report

· Frequency Report by Destination

· Frequency report by Origination

· Call Traffic Analysis

Topics include investigative information gathering from the inmate telephone system data and live monitoring features. This portion of the training, along with the training on the system’s reporting features, will provide the elements required for a complete investigation. This component will completely describe the system’s investigative tools and operations—call monitoring capability, establishing a "hot" or "alarmed" telephone number database, remote call out notification alarming and monitoring, and the interpretation of investigative reports. Investigation coverage also will describe facility-based investigations as well as central statewide investigations.

Topics include:

· How to Retrieve Call Recordings using the Call Detail Report

· How to Copy Call Recordings using the Call Detail Report

· Overview of the Call Monitoring Screen

· How to Monitor Live Calls from the Workstation

· How to Monitor Live Calls from a Direct Dialed Telephone Number

· How to Set Up a Hot Alert for a Destination Number

· How to Interpret the Hot Alert List-Destination Report

This component will describe the problem reporting and resolution path, and access to the GTL Technical Support.

Topics include:

· How to Report a Problem to Technical Support

· Technical Support Procedures for Call Handling and Resolution

· GTL Technical Support Contact Information